Here are some of the latest scams and viruses that have affected our customers
The phoney Computer Engineer (now UK based in Leicester)
This started as a scam based in India but the scam has spread now to UK companies that have set up in order to con people out of their money.HELP PC ONLINE Ltd are based in Leicester and have recently contacted several of our customers claiming that they have errors on their PCs and they have been appointed to fix them remotely. They will remove error warnings from your computer and charge you for the service. We suppose therefore that they are acting within the law as you are contracting them and giving them permission. HOWEVER you do NOT need someone to call you out of the blue and tell you that you have errors - there is NO WAY they can tell. One customer was left with a non-working computer after one of their engineer removed files from her computer.
DO NOT ALLOW ANYONE TO TAKE REMOTE CONTROL OF YOUR COMPUTER - EVER !
If you think you have problems with your computer, bring it to us for a FREE diagnosis
The phoney Microsoft Engineer
You may receive a telephone call from
someone with an Indian accent, claiming to be calling on behalf of Microsoft security. The person will explain that they know you have serious errors on your computer and they need to fix them now before it's too late. They guide you into your computers' event log where you will see lots of little red crosses. (All computers generate these logs and the errors are normal and nothing to worry about).
Once you are convinced you have a problem, the person will then explain that their engineer will fix these errors. The price is around £97 for doing so. If you agree, they will get you to download a program which gives them access to your computer. They then simply delete the log, therefore removing the erros, after you have paid of course. If you don't agree, they will call you constantly.
1. They do not work for Microsoft
2. They cannot see you have errors until you give them access to your computer
3. They are fixing nothing at all
4. They are breaking numerous laws and committing serious fraud
on a large scale
How to deal with them
When they call, let them explain who they are.
Then tell them that your local police station have lent you some recording equipment and you are recording this conversation. At that point, they will either hang up or tell you they cannot proceed due to a technical error. needless to say, you shouldn't hear from them again.
If you are concerned about any errors on your computer then simply bring it in to us for a diagnosis.
Initial inspection is free of charge.
Email scams currently circulating
The parcel scam
You receive an email stating that you
have a parcel to be collected. If you click on the link your computer will be infected. An alternative email gives you a phone number to call to arrange delivery. If you call the number, you find it is a premium rate number costing up to £25 per minute !
The virus comes as a virus removal package and will scan your PC, reporting hundreds of problems. You will need to pay 99$ to licence rthe program and remove the 'infections'
. This however, will NOT remove the virus program. This virus originates in Russia
This email scam has been around for many years and many thousands of people have been caught out. The email looks like it's from PayPal, stating that your account has been compromised. The email is NOT genuine and by clicking on the email you will be asked to give away your user name and password. Do so and your account will be emptied, along with your bank account. If in doubt with any PayPal email, check into your account through your internet browser and forward the email to email@example.com
Linkedin email scam
There are thousands of these circulating at the moment. They state you have messages in your Linkedin account. These are fake emails and contain viruses. Do not click on them
Computer locked by the police?
The UKash scam
Your computer will display a screen with the Metropolitan Police logo at the top of the page. The page states that your computer has been locked because you visited illegal websites. To release your computer you have to pay a fine (usually £100). This is a cash generating scam and even if you pay the fine, your computer will remain locked
Unlocking your computer
Unfortunately, most people will be unable to unlock their computer and remove this virus program. At Lincs Computers we are currently fixing 10-12 of these per week. The price to remove this and restore your computer is £35-£40